Return & Refund
Chethana Pharmaceuticals provides services including manufacturing, distribution, and customer support. All products manufactured and distributed by Chethana Pharmaceuticals adhere to WHO cGMP standards, ensuring the highest quality and value, consistent with our motto. Due to our commitment to maintaining these high standards, we do not accept returns of any nature.
Refunds (if applicable)
Should you require a refund in the rare case of receiving a defective or damaged product(s), please reach out to us via email, with photos and/or videos of the product(s) and the extent of the defect/damage, at info@chethanapharma.co.in.
Communication of the refund request should reach us within 2 days of receipt/delivery of the products.
If your refund request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund in the stipulated time, please check your bank account. Next, contact your credit card company; it may take some time before your refund is officially posted. Finally, contact your bank directly. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@chethanapharma.co.in.
Exchange (if applicable)
Should you require an exchange in the rare case of receiving a defective or damaged product(s), please reach out to us via email, with photos and/or videos of the product(s) and the extent of the defect/damage, at info@chethanapharma.co.in.
Communication of the exchange request should reach us within 2 days of receipt/delivery of the products.
If your exchange request is approved, your exchange will be processed and dispatched within 2 days.
Cancellation of Orders
Once the order(s) is dispatched, we will not accept cancellations. We dispatch within 1-2 business days of receiving your order(s).
In case you wish to cancel your order(s), please do so within 24 hours of placing the order.
To cancel orders, email us at info@chethanapharma.co.in.
Sale items (if applicable)
Only regular-priced items may be refunded/exchanged; unfortunately, sale items cannot be refunded/exchanged.
Contact
Our working days are Monday through Saturday.
For any queries, please contact our super stockist:
Mooval Distributors Private Limited
11/74(3), Chethana Road, Perinthalmanna,
Malappuram District, Kerala, India – 679322
Phone: +91 99472 65050
Email: moovalpmna@gmail.com